Christchurch, New Zealand
0800 548 387 (LITEUP)
support@liteup.co.nz

Kia ora, Welcome to our

"Talk To A Computer Guy
Over The Phone
And Fix Your Technology Issues"
service.

(or TTACGOTPAFYTIS for short 😉)

Catchy name, right? We specialise in keeping things

We're here to help you remotely with

Our service

Remote support for your devices in three easy steps

  1. Book a time online 📅
  2. We’ll call or chat (your choice) at the time you choose 📞💬
  3. We’ll talk you through loading our simple remote access app, if required. 👍
 
❗️We are currently not offering on-site appointments during the COVID-19 Level 4 lockdown period.
📖 Read our latest update for COVID-19 here

For April 2020, we’re offering a free 15 minutes of remote support to all our customers, old and new! 🙌

We like to keep our pricing simple, not complicated 👌

Our remote rate is $30 including GST per 15 minutes. 

Once our appointment is finished, and the work is finished to your satisfaction, we’ll send you an invoice to your email address. You can pay this via internet banking or POLi. 

 

LiteUp began in 2017, when Director Sam, with his background in tech support saw an opportunity to help out New Zealanders in a better way.

It seemed there was no great option for Small Businesses in NZ who only needed occasional tech support. They had the choice between a random “geek”, or paying for a Business IT solution that was far too complicated or expensive for the purpose.

This is where LiteUp shines. We’re perfect for home users, sole traders, and small businesses up to teams of 20. 

We don’t charge any monthly fees, and you only pay for tech support when you need us. You’ll get top-notch tech support, and we don’t make things complicated.

We work within your budget, your technical ability – and your favourite technician is just a phone call or email away ready to help.

Sam – Director/Technician

Sam has been in the IT Industry for 7 years.
He comes from a service background so knows what customers expect when they engage with a service! He’s ready to help you with your PC or Mac, or setting up some awesome smart home automations.

Sheldon – Technician

Born and bred in Christchurch, Sheldon has been a part of the LiteUp team for over a year. As a computer technician for the last 6 years, there aren’t many technical issues that surprise Sheldon. In his downtime, you’ll find him playing a game of squash or working on his garden landscaping!

Rami – Technical Contractor

Rami helps us out with a lot of our behind-the-scenes technical work. When we’re really busy, Rami helps us man the phones to help with our remote support customers. 

Yes! (We aren’t calling from a foreign country, claiming to be from “Microsoft” 🤣).

We joke, but it’s great that you’re taking the time to read this, as many computer scams can start from a phony ‘remote support company’.

We’re New Zealanders, sitting here in the flesh (from our home offices), ready to help you with your technology issues. We’ve been operating in Christchurch since 2017, and have hundreds of happy customers.

We’re an NZ registered company, and our NZBN is 9429046416117 for a bit of added identification. 💯

Helpful Tech FAQ's

We've been asked these questions a lot in recent times
  • Turn your router off then on again. This might seem like an obvious one, but this simple act resets and reestablishes all connections and can fix many basic issues.
  • Use the 5GHz WiFi frequency if available. (depending on your router this might have -5G at the end of the wifi name). The 5GHz frequency is much higher performance, but the range isn’t as good. To get 5GHz WiFi around your whole property, you may benefit from a mesh system.
  • Test your speed. It may just be one particular site that is slow, rather than your whole connection. To test your speed, open up a web browser, and go to fast.com. Generally, if the big number is faster than 15Mbps, you shouldn’t have any speed related issues online. You can run this test in different rooms of your house to test your WiFi performance in each room.
  • Move your router to a central place, off the floor. The more central to your living/bedrooms the better.  If it’s on the floor, put it up on a table.
  • Put your router upstairs in two storey homes. If you can. WiFi has a tendency to travel downwards (depending on what’s in between the floors of your home).
  • Use your home’s CAT6 (ethernet) wiring if you have it. If you have a home with modern ethernet wiring (often the patch panel is located in your garage), you can use available ethernet ports to put your router in the best place.
  • Upgrade to fibre broadband. If you can get fibre, you should. It’s currently free for residential customers, and it’s much faster than broadband over copper. Fibre gives you the speed to download files in a flash, stream HD video, have high quality online meetings and improve general internet performance (ping times) dramatically. If you already have fibre installed and you still find it slow, you may need to upgrade your device or Wi-Fi router to achieve the full benefits. (ie, if the problem is a weak wifi signal inside, then it’s not an issue with the fibre broadband itself, more-so with your set up).
  • Upgrade your router to a Mesh system. A mesh system is a set of multiple wifi ‘access points’ that you place throughout your home. These devices work together to create one big, super fast WiFi network that reaches all around your property. If you’re interested in upgrading your router, get in touch with us and we can recommend, supply and help you set it up (you often need to know a few technical details about your internet connection such as a PPP username and password). Note, if you have ADSL or VDSL, you will need to use your existing router as well as the mesh system. This is because most mesh WiFi systems don’t have a modem for these types of connections and often only work with Cable or Fibre. Your old router can act as the modem, with the new system handling your network and WiFi.

I know, we’re all looking for something to watch right now. There are some great platforms out there to watch videos, TV shows and movies on. We’ve listed a few here, and links to their websites.

*If you’re with Spark, you might get these for free. Check out the MySpark app to find out more, or to sign up.

No! (you don’t NEED to, but it might be worth it to you)

There are a number of ways to improve your device security for FREE 👌

such as

  • Keeping your device up-to-date
  • Using built in device security apps (like Windows Defender)
  • Only visiting reputable websites
  • Not downloading programs or apps you are unsure about
  • Using a free virus scanner to check for infections regularly (we recommend Malwarebytes for one off scans).

However, if you use your computer for business use, you’re not tech-savvy, or you just want peace-of-mind while online, we recommend using a paid antivirus solution such as ESET Antivirus. We can install it for you if you need as well.

What about free antivirus programs?

Yep, we’ve been asked this question more than we can count!

Some free antivirus programs are fine – it depends if you don’t mind ads. Many “free” antivirus programs constantly ask you to ‘upgrade to premium’, or collect data from your device in return for free use of the app. Our opinion is that you are better to buy a reputable virus protection app than risk your privacy and frustrations with a free one.

There’s nothing worse than a slow computer! 

Before you throw it out the window, we’ve got a few tips for you to try. If you don’t have the time or know-how, give us a call. We may be able to give it a tune-up remotely and speed it up for you.

You can also try:

  • Restarting your device
  • Uninstalling unwanted apps
  • Ensuring you have enough free space (around 10% or more free space is good!)
  • Installing any available updates
  • Considering upgrading your laptop to an SSD (makes it way faster!)
  • Considering upgrading your laptop to a new one

Once you have set up both your screens side-by-side, you’re ready to plug them into your computer. We suggest using HDMI, DisplayPort or DVI if available as these methods support the highest quality video signal.

Many computers support having two screens, although you may need an adapter to connect the second screen. Give us a call and we can help you find the right adapter.

Once the screens are connected, you may need to specify which order you physically have the screens positioned in.

On a Windows Computer: Hold down the Windows Key and press P. Choose Extend.

On a Mac: Click the Apple Logo>System Preferences>Displays>Arrangement and drag your displays to the order you prefer.

You can use a remote app, such as Teamviewer or AnyDesk. These apps have various pricing plans depending on your needs.

Microsoft Windows also has a built-in app called “Remote Desktop Connection”. This is often the most seamless and fastest way to use a remote computer, however it does require a bit of technical networking knowledge. 

Give us a call if you’d like us to set this up for you

iPhone/iPad

Apple devices have a very high level of in-built security, so the answer here is no.

Be sure to regularly check for software updates to ensure your iPhone is protected against the latest security vulnerabilities.

Android Phones & Tablets

Android phones are more vulnerable than iPhones and are susceptible to malware. If your phone is up-to-date, you only visit reputable websites, have a strong email spam filter and you only download reputable apps from the Play Store, you should be OK. 

For peace-of-mind, we recommend downloading ESET Mobile Scanner from the Play Store. This is a great scanner to check for viruses on your phone.

The best way is to use a service that supports this, such as Outlook or Hotmail, or Gmail.

The first step is to sign up for one of these email addresses if you haven’t got one already.

You then set up the account on your phone and computer, and they should sync nicely. If you are having syncing issues, give us a call and we can help you out!

Here are the top tips for to minimise/prevent home workstation pain and repetitive strain injuries:

  • Make sure the top of your screen is at eye level
    • If you’re using a laptop, put a shoebox under it to prop it up on your desk, use a seperate keyboard and mouse (if you’re stuck we can send you one)
    • If you’re using a desktop or a docking station, adjust your monitor or chair height so the top edge of the screen is aligned with your eyes.
  • Ensure your seat back is upright, with your feet flat on the floor
  • Your arms should rest on your desk at a 90 degree angle
  • Consider an ergonomic mouse or keyboard
  • Get up for regular stretches and breaks away from computer screens

Talk to a technician today!

FREE 15 minutes of tech support for all customers, old and new during April 2020 - just book a time online below
FREE!